As an octogenerian I had given up on ever again doing business with a company as in the days of old when their word was their solemn bond. I hired Northwest Tile Roofing L.L.C. to repair a tile roof with many roof windows which needed to be reflashed and some needed to be replaced and to certify the roof for the new owner. I was impressed with Marty when he came out and inspected the roof and told me what they would do and when the work would be done. I accepted their bid for the job which I felt was reasonable and fair. However, when the crew arrived to complete the work, the foreman on the job pointed out to me that the chimney not only needed reflashing but also needed to be recapped which was not included on the work order. I explained to him that I was told that everything that needed to be done to certify the roof was included. He told me to contact the company which I then did. Stacy from the company immediately contacted me and said they would send someone out to inspect and do the added work. This was then done and when I asked for an updated billing I was told that there would be no added charge as it was their oversight and that their original bid would be honored. How often does a company volantary treat a client like that in today's world?
This company was responsive to our roof problems and willing to answer all my questions. I found them friendly, helpful, and professional in all our interactions. I recommend them with enthusiasm.
Signed contract today. work will be done in 2/3 weeks.
Very timely response, great customer service and reasonable prices. Marty really knows tile roofing and gave us knowledgeable advice in addition to the repairs. I would highly recommend Northwest Tile Roofing to anyone with a tile roof that needs some TLC.
1 of 1 users found this review helpful.
Great quality of work! Customer service is top notch. I would definitely hire them again.
The work was to correct original contractor's casual approach to details needed for a quality tile roof--and stop the water going the wrong places. The crew was young, yet knew their business, were courteous, and fast. They instilled confidence. Between award of bid and arrival on job site (a week) their office stayed in contact so I knew what was happening and when to be home.